CRM systems
Systems for leads, clients, deals, documents and business workflows.
Service
CRM systems and client portals for business automation
We build CRM systems, client portals, internal dashboards and web platforms that help companies automate operations, reduce manual work and control business processes.
- Custom development
- CRM built around your process
- API and integrations
- Scalability and support
What we build
What kinds of systems we develop
WEB IT does not sell ready-made CRM licenses or standard SaaS setups. We design custom systems around your workflow, user roles, logic and business structure.
Client portals
Access to orders, documents, interaction history and company services.
Partner dashboards
Partner programs, dealer systems, bonus mechanics and partner interaction.
Employee portals
Internal systems for staff workflows, task tracking, requests and documents.
B2B portals
Systems for wholesale buyers, dealers and corporate customers.
Web platforms
Complex online services with multiple user roles and extended functionality.
Business value
What problems a CRM system solves
CRM systems and portals matter when they make operations manageable, remove manual routine and give the business clean data for decisions and growth.
Practical effect
A CRM helps to:
- automate lead processing
- keep a full client interaction history
- control manager workflows
- reduce manual work
- centralize data
- automate document flow
- manage orders
- control payments
- work with reporting
- improve customer service
Who it fits
Who this service is for
Custom CRM and portal development is especially useful for companies that have outgrown spreadsheets, manual workflows or generic tools without flexible logic.
Typical scenarios
The service fits businesses such as:
- service companies
- manufacturers
- wholesale suppliers
- online stores
- logistics companies
- education projects
- SaaS services
- B2B businesses
- companies with many clients
- businesses with complex internal processes
Capabilities
What a CRM system or portal can include
The final feature set depends on your process, user roles, business logic, reporting needs and integrations with other systems.
Client management
Contacts, request history, orders and documents.
Request management
Automatic routing, statuses and execution control.
Document flow
Invoices, acts, contracts and other business documents.
Roles and permissions
Different access levels for employees, clients and partners.
Analytics
Reports, efficiency indicators and statistics.
Notifications
Email, SMS, messengers and internal notifications.
Integrations
CRM, ERP, accounting, websites, marketplaces and API.
Automation
Automatic scenarios and business workflows.
Example solutions
Typical projects
We deliver both focused portals and full business systems that combine multiple roles, integrations and automation scenarios.
CRM for a sales team
Lead management, deals and a structured customer base.
Client portal
Orders, documents and support requests in one place.
B2B portal
Wholesale pricing, ordering and partner programs.
Request system
Request processing and execution control.
Employee portal
Internal operations and document workflows.
Online service
User accounts, subscriptions and customer interaction logic.
Integrations
Integrations and automation
CRM systems and portals can work as a single platform together with the rest of your company services.
What we connect
Typical integration directions include:
- OpenCart
- corporate websites
- API
- ERP
- accounting systems
- payment systems
- delivery services
- telephony
- email services
- marketplaces
- messengers
- Google services
Stages
How development works
We begin with how the business actually operates and finish with a system that can be launched, supported and extended over time.
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Business process analysis
We study the current operating model of the company.
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System design
We define the role structure, data model and logic.
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Technical specification
We describe all functions of the future system.
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UI/UX
We design clear and convenient interfaces.
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Development
We build the features and integrations.
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Testing
We verify all usage scenarios.
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Launch
We introduce the system into day-to-day workflows.
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Support and growth
We continue improving the functionality after release.
Project start
Do you already have process notes, spreadsheets or working examples?
A real workflow gives us a faster path to the right architecture, phased scope and realistic budget.
Premium block
Why a custom CRM can be better than a boxed solution
Ready-made CRM products are useful for standard tasks, but they often become limiting when the business needs its own workflow logic, custom roles or non-standard integrations.
A custom system gives you more control over processes, feature growth and future scaling without being forced into the patterns of a generic SaaS product.
What a custom system gives you
Custom development makes it possible to:
- implement your own workflow logic
- avoid paying for unnecessary features
- integrate any required services
- control future system growth
- scale the solution together with the business
Automation
Examples of business process automation
This block shows real business value rather than abstract CRM features: what can be automated and where manual work can be reduced.
Website lead -> CRM
A new lead is created automatically, assigned to the right manager and given a starting status.
Order -> manager
A new order instantly enters the correct employee workflow.
Payment -> status change
When payment is confirmed, the system updates status and triggers the next actions.
Delivery -> client notification
Once delivery is created or updated, the customer receives the current status message.
Document -> auto generation
Invoices, acts or contracts are generated from business events without manual filling.
API -> data sync
Statuses, customers, orders or stock are synchronized across connected services.
Client -> personal portal
The customer can see orders, documents, requests and the full interaction history.
Manager -> reporting
Team leads get visibility into requests, payments, workload and performance metrics.
Technology
Technologies
PHP
MySQL
API
REST API
OpenCart
JavaScript
HTML5
CSS3
OAuth
Webhooks
Redis
Cron
Google API
Pricing
How much a CRM or client portal costs
The budget depends on the number of roles, integrations, business logic, cabinet types, automation scenarios and overall project complexity.
Starting estimate
CRM and portals - from $2 670We prepare an exact estimate after a short review of workflows, user scenarios, roles and integrations.
View all pricingWhy WEB IT
Why WEB IT for CRM systems and portals
We treat CRM not as a set of screens, but as a working business system with roles, logic, automation, integrations and long-term development after launch.
Built around the business
The system is designed around your process rather than the limits of a generic tool.
Integrations
We can connect required services, communication channels and business data sources.
Scalability
Functionality can grow step by step together with the company.
Technical expertise
Experience with complex web systems, CRM platforms, portals and internal dashboards.
Automation
We reduce manual actions, repeated operations and the impact of human error.
Support
We can continue supporting, improving and extending the system after launch.
FAQ
Frequently asked questions about CRM systems and portals
Short answers to the main questions before a project starts.
Can you build a CRM specifically for our business?
Yes. Custom development is exactly the core direction of this service.
Can the CRM be integrated with a website?
Yes. We can connect it with corporate websites, OpenCart stores and other business systems.
Can new functionality be added after launch?
Yes. The system is designed with future development in mind.
Can the system support multiple user roles?
Yes. CRM systems and portals can include any number of roles and permission levels.
Can the system work through API?
Yes. External services can be connected through API-based integrations.
Do you provide post-launch support?
Yes. WEB IT can support and further develop the system after implementation.
Related services
Related services
CRM systems and portals often grow together with websites, stores, integrations, SEO and technical support.
Websites
Web development
Corporate and service websites with the right structure, forms and technical foundation.
Learn moreeCommerce
Online stores
Stores, catalogs, checkout flows and sales processes that can be connected to CRM.
Learn moreAPI
Integrations and API
Connect CRM with external services, ERP, delivery, payments and other systems.
Learn moreOpenCart
OpenCart modules
Custom modules that connect a store with CRM, portals and internal workflows.
Learn moreSEO
SEO promotion
Technical SEO, structure, analytics and search growth for your project.
Learn moreGrowth
SEO and growth
A combination of SEO work with technical improvements, portals and business logic.
Learn moreSupport
Project support
Technical support, updates, security and gradual post-launch system growth.
Learn moreBudget
Pricing
Estimated costs for CRM systems, portals, integrations, websites and other technical work.
View pricingContact
Contact
Describe your task and we will help define the right format for the future system.
Contact usCRM and portals
Need a CRM system or client portal for your business?
Describe your business processes and we will suggest the right architecture for a system that helps automate operations and scale the company.