Live chat module (WBT Live Chat)

WBT Live Chat for OpenCart 3 / ocStore 3

WBT Live Chat is a modern real-time communication module that enables direct interaction with customers via a sleek storefront widget and a comprehensive operator workspace in the admin panel. Designed for performance and low hosting overhead, it provides a seamless experience for both managers and shoppers.

Key Features

• Real-time Messaging: Instant delivery of messages between customers and store administrators;
• Messenger-style Admin UI: Professional workspace featuring a chat list, active conversation window, and detailed customer profiles;
• Agent Management: Manual assignment, chat transfer between admins, and automatic Round Robin distribution;
• Conversation Statuses: Track new, in-progress, pending, closed, or missed chats efficiently;
• File Sharing: Secure file exchange with in-chat image previews and built-in PDF viewing;
• Quick Replies: Create and manage templates for common responses to decrease handling time.

Customer Experience

• Smart Identification: Automatically pulls name, phone, and email for logged-in users;
• Persistent Sessions: Chat history is maintained while navigating the site or when the widget is minimized;
• Activity Indicators: Online/Offline statuses and real-time "typing..." indicators for both parties;
• Notification System: Audio alerts and browser push notifications for incoming messages;
• Emoji Support: Integrated emoji picker with native graphical rendering in all chat views.

Visual Customization

Fully adapt the chat widget to match your brand's identity directly from the admin settings:

• Customize colors for headers, buttons, backgrounds, and message bubbles via a ColorPicker;
• Adjust widget positioning (left/right), margins, width, and height;
• Upload custom chat icons and personal avatars for each support agent;
• Support for custom CSS for advanced styling.

Technical Benefits & Security

• Self-Hosted: Works entirely on your server with no third-party SaaS dependencies or monthly fees;
• Data Privacy: Files are stored outside the public web directory and accessed only through secure controllers;
• Performance: Optimized for standard hosting with Keepalive support for admin sessions;
• Multilingual: Full support for English, Ukrainian, and Russian, with text strings mapped to the customer's active language.

Who Is This For?

A perfect fit for online stores looking to boost conversion through rapid support, maintain full control over their communication data, and utilize a professional live chat tool built natively for OpenCart.

Compatibility

• OpenCart 3.x;
• ocStore 3.x.